Privacy Policy

1. Information We Collect

When you place an order or contact us, we collect the following information:

• Full name
• Email address
• Phone number
• Shipping address
• Payment information (processed securely via Razorpay)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and support requests
• Improve our website and services

3. Payment Security

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your card details on our servers. Your payment information is encrypted and handled securely by Razorpay.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who assist us in operating our website, processing payments, or delivering orders - and only to the extent necessary to perform those services.

5. Cookies

We use localStorage to maintain your shopping cart between visits. We do not use tracking cookies or third-party analytics tools that collect personal data.

6. Data Retention

We retain your order information for as long as necessary to fulfill your order and comply with legal obligations. You may request deletion of your personal data by contacting us at info@blackgroove.in.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@blackgroove.in